Client Stories and Results

"Working with Kate has taken so much off my plate. I finally feel in control again."

What they needed

Day to day operational support to take the mental load off running his business.

What changed

Things stopped slipping. He got his focus back.

"For the first time in years, I feel like I'm actually moving forward in my business. And we've only been working together for a few weeks. With Kate in my corner, the sky's the limit."

What they needed

Help with executive dysfunction. Starting tasks, prioritising, and actually following through on the things that had been sitting at the bottom of the to-do list for months. Plus a sounding board he didn't have to over-explain himself to.

What changed

Operating procedures that actually get used. Social media finally off his plate. Gentle structure without pressure, accountability without judgement, and a calm presence that anchors him through the noise. He's more productive than he's been in a long time.

"Something that could have been a stressful and difficult task turned into a smooth and positive experience. I walked away not only with the application done properly but with real peace of mind."

What they needed

Support completing an Access to Work application that felt overwhelming to start.

What changed

We guided her through it step by step. Patient, reassuring, never rushed. A stressful task became a calm one.

"I made a referral to Kate for support with some specific administrative tasks. An initial chat let us work through a list of tasks so she could understand exactly what I needed, and we followed up to talk through specifics. Kate always responds to emails, texts and phone calls in a timely manner, provides clear and regular updates, and can be relied on for a professional service. She has worked through a number of tasks efficiently. We completed a customer survey that had been in the planning stages for some time, which gave us valuable feedback and areas to work on. Kate also provided invaluable support at a business event we were showcasing at, representing Yorkshire's Finest Hampers perfectly. She makes the everyday that much easier. I would highly recommend Kate."

What they needed

Help getting through a backlog of specific admin tasks, plus a reliable presence to represent the business at a customer-facing event.

What changed

A long-stalled customer survey got over the line and produced real feedback to act on. The business event was covered without a hitch. Day to day admin became something Claire no longer had to hold on her own.

"Kate picked up the necessary information so quickly and has become a total pro. It has been a great investment, and I look forward to growing the business with Kate as part of our team."

What they needed

Help managing a high volume of enquiries across internet forms, phone calls and callbacks. About 30% of general enquiries were being missed because there were not enough hours to handle the callbacks.

What changed

We now capture 100% of all enquiries. That freed up a significant amount of time to focus on improving other areas of the business.

"I recently worked with Kate and she supported me before, during and after a 2 day trade show and I honestly don't know how I'd have managed without her. In the run-up she had everything planned and organised so nothing slipped through the cracks. On the day she was quietly sorting everything in the background, which meant I could focus entirely on talking to people and doing what I'm there to do. Post-event she made sure the follow-up actually happened rather than disappearing into a to-do list. The whole thing felt calm and under control from start to finish, and that's entirely down to Kate."

What they needed

End-to-end support for a 2-day trade show: planning the run-up, managing everything on the day, and making sure follow-up actually happened afterwards.

What changed

The event felt calm and under control from start to finish. Nothing slipped through the cracks, and the client could focus entirely on speaking to people while Kate handled the rest.

"I'm not a tech person at all, so when we decided to run a webinar to help small businesses with their PR, I knew we needed someone experienced and reliable to help us. I was really nervous and worried about the tech side of the online masterclass. How would we organise it with two guest speakers, and what if we forgot to press 'record'?! Kate was recommended by a friend, and I'm so glad we found her. Having Kate handle the tech side of the day felt like a weight being lifted off our shoulders. We knew we could relax and rely on Kate, so we could just focus on running the webinar and enjoying it. When one of the guests started having trouble with the camera on their laptop minutes before we went live, Kate was there to guide us through what to do. She felt like a calm presence among the chaos, and kept us all grounded, despite our many questions. I would 100% recommend Kate to any business owner. The communication before the event was excellent, and Kate went the extra mile to check we were prepared and ready, including a rehearsal the day before. Working with Kate was a fantastic investment for my business."

What they needed

Tech support and reassurance for running a webinar with two guest speakers, including setup, recording, and a last-minute rehearsal.

What changed

The webinar ran smoothly and the team could relax and focus on the content. A guest's last-minute camera issue was calmly fixed, and the whole event felt like a fantastic investment for the business.